Terms & Conditions of website use – Play Valley Limited

Last revised March 2023

© Play Valley Limited. 2023. All rights reserved.

Privacy Statement – Play Valley Limited

This policy sets out the basis on which your personal data will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how it will be treated by us.

Introduction – The information on this page explains our privacy policy to our customers and other website visitors. It has been designed in plain English and to be easily understood. When we say ‘personal data’ we mean identifiable information about you, like your name, email, address, telephone number, bank account details, payment information, support queries, community comments and so on.

Should you have any questions or concerns regarding your privacy, please do not hesitate to contact us.

Last Updated: 1st March 2023

How we use your personal information

We may collect and process the following data about you:

Information that you provide us. Information about you that you give us by filling in forms on our site www.playvalley.co.uk or by corresponding with us by phone, e-mail, Facebook, at our centres or otherwise. It includes information you provide when you register to use our site, place a booking or sign up to an email newsletter. The information you give us may include your name, address, e-mail address and phone number. Note: We do not hold any Credit/Debit Card details. Information passed between our site and our payment provider Mastercard TNS secure systems is encrypted. All details captured when you place a booking online is securely stored by our host Fusemetrix Systems.

If you contact us, we may keep a record of that correspondence;

We may ask you to complete surveys that we use for research purposes although you do not have to respond to them;

Details of transactions you carry out through our site and of the fulfilment of any contract between us;

Details of your visits to our site and the resources that you access.

We will never share your personal data

We only use the information you give us within our own direct business systems. Your data will never be shared or sold to any third parties.

Where we store your personal data

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

All information you provide to us is stored on our secure servers.

Where we have provided you (or where you have chosen) a password, user ID or PIN which enables you to access certain parts of our site, you are responsible for keeping this password, user ID or PIN confidential. We ask you not to share a password, user ID or PIN with anyone.

We will remove details of customers who haven’t visited for a period of 24 months

Retaining and deleting personal data

We will remove details of customers who haven’t visited for a period of 24 months .

Should you ever wish to have your personal data removed from all of our systems, simply contact us and we will remove you immediately.


We reserve the right to amend this policy at any time without notice in order to better protect your personal data, and to comply with all prevailing legal regulations.

Your rights

By law you have the right to request a copy of all data we may hold about you. Should you wish to act on this right, you can contact us at any time and we will respond as quickly as possible.

Cookie Policy – Play Valley Limited

Play Valley Ltd website uses “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Play Valley Ltd pages, or register with Play Valley site or services, a cookie helps Play Valley Ltd to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on.

You have the ability to accept or decline cookies. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Play Valley services or Web sites you visit.

Play Valley Limited operates an account with Google Ad Services, and in some cases, they may use cookies to monitor the success of paid advertising campaigns and to improve your browsing experience. You can find out more about how Google protects your privacy here.

Website Terms


This is the official website of Play Valley Limited. Our website is intended to provide free information about Play Valley Limited. By using this website you are accepting the following terms and conditions – please read them carefully. If you do not wish to accept these terms and conditions, we suggest that you do not use this site. Play Valley Limited reserve the right to amend content of this website at any time.

By visiting our site and/ or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Accessing our website

Whilst we have taken every care in the preparation of the content of our site, we cannot guarantee uninterrupted and totally reliable access to it. We cannot therefore guarantee that the information will always be up to date and free of errors. We accept no responsibility for your inability to access our site arising out of circumstances beyond our reasonable control, as access to our website is dependent upon the availability of the worldwide web. From time to time, our site may contain links to and from third party websites. If you follow a link, please note that these sites have their own privacy policies and will be subject to separate terms and conditions and we do not accept responsibility or liability for these sites.

Unauthorised use of our website

  • Submit any information that is obscene, threatening, hateful or abusive
  • Enter any but not limited to; cgi scripts, images, html code or any other part of this site is strictly prohibited
  • Prohibited from interfering with the site service including flooding, mailing, hacking, crashing or amending site content
  • Do not direct or redirect our web site and related material through any unsolicited emails to this site

Warranty Disclaimer

All information and images contained on this website are believed to be truthful and accurate. Commentary and other materials posted on our website are provided for general information purposes only and are not intended to be relied upon by you, unless confirmed by Play Valley Limited in writing. We do not warrant, guarantee or represent that material downloaded and/or accessed via or from our website will be free of viruses and you should operate the most up-to-date virus protection software at all times.


Work originated by us from graphics, images, logos, and data to html code belongs to Play Valley Limited. Reproduction, adaptation or modification of all or any part of these contents are strictly prohibited without written permission of Play Valley Limited. All materials published are owned by, or are licensed to us.


Where you are invited to submit any contribution to this site such as ‘blog’ you are by submission to grant Play Valley Limited a license to use and create any derivative works for any purpose. Do not submit any contributions to our site if you do not wish to grant such rights.

Changes to terms of service

You can review the most current version of the Terms at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


These Terms and Conditions and all other express terms herein contained shall be governed and construed in accordance with the laws of England.

Your concerns

If you have any questions about material which appears on our website please contact: info@playvalley.co.uk


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