Inclusion & Accessibility

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ParkingWe have disabled parking spaces located close to our main entrances.
ToiletsDisabled toilets are provided and have space for a wheelchair user and their carer.

Guide DogsWe welcome assistance dogs into our centres. The dogs must be fully trained and part of a registered guide dog organisation. They must remain on a lead and be identifiable as an assistance dog at all times.
Centre AccessibilityOur centres are wheelchair accessible with clear walkways maintained throughout. The toilets are easily accessible from the seating area. Food can be ordered at the easy to access cafe or alternatively staff can take your order from your table.
SEN Sessions / Teen SEN SessionsWe run monthly Special Educational Needs sessions. During these sessions the capacity is greatly reduced, we lower the lighting and turn off the music. We refrain from making loud announcements and allow children to have more of a free play in terms of the age restrictions placed on certain areas of the frame.We also run a later Teen exclusive SEN especially for teenagers. Find out more about our SEN sessions by heading to our SEN pages.

General Play SessionsIf you have a child with additional needs and would like to come and play during a general play session, we are more than happy to accommodate special requests where needed. Please speak to a member of the team during your visit who will assist, or if you have any questions in advance please contact us.
Separate spacesWe are able to provide a quieter space during any of our sessions should an individual with sensory needs require this. Please ask a member of the team for assistance.

DiscountsWe currently offer MAX Card discount at £5 per child (including the card holder and siblings) as well as free adult carers.
Questions and commentsWe continue to work to improve inclusion at our venues and welcome questions and comments. Please get in touch via email to sarah@playvalley.co.uk