General FAQ'S

Got a question? You may be able to find the answer below.

Play Valley Staff

Q.

When is the quietest time to visit at the weekend and school holidays?

A.

We can get busy during school holidays and in the winter months. If you prefer to avoid the crowds we advise visiting early in the day (from 9:30am) or later in the day (after 3pm), as these are usually our quieter hours.

Q.

Do you have parking

A.

Valley Rotherham – Car park (with disabled parking spaces) – Rotary Drive, Wath Upon Dearne, Rotherham, S63 7FD. Private car park with over 60 spaces.

Free local street parking is available along Rotary Drive but we kindly request that you respect our neighbours when parking your car.Play Valley Sheffield – Car Park (with disabled parking spaces) – Unit 6&7 Coleford Road Business Centre, 291 Coleford Road, Sheffield, S9 5NF. On weekends we have over 60 car parking spaces.

Free local street parking is available along Coleford Road and Barleywood Road (4 minute walk).

Click here for a map and directions.

Q.

What should my children wear on the equipment?

A.

Don’t leave home without socks for all the family. Socks or tights must be worn on the play equipment by adults and children. Socks are available to purchase at reception. Click here for our rules of play.

Q.

How long will the party last?

A.

All our parties last for 2 hours, this includes 90 minutes of play time and 30 minutes to enjoy the party buffet and dessert.

Q.

Do I include the birthday child in the numbers?

A.

Yes, final numbers must also include the birthday child.

Q.

Can we arrive early for our party?

A.

We ask that you don’t arrive any more than 10 minutes before your party is due to start. Everything will be set up by a party host and seating will be reserved for adults.

Q.

Can siblings of party guests attend?

A.

Siblings of party guests can come to play, however unless they are counted in the final party numbers there won’t be a seat for them at the party table. They are more than welcome to pay standard on the door entry price and join the party guests for a play.

Q.

How much seating do we get reserved for the adults?

A.

There will be enough seating for one adult per party guest and a few extra for the birthday child’s family.

Q.

Can we bring decorations and balloons?

A.

Both our party rooms are brightly decorated in Play Valley theming. The tables are set with plates, cups a napkin and party hats. You are more than welcome to bring your own decorations with the exception of table confetti.

Q.

Do we need to bring anything along with us?

A.

If you’d like to have a cake at the party you will need to provide this.

Q.

How many children can I invite?

A.

Parties can be booked for a minimum of 10 and a maximum of 28. Please note this excludes Exclusive hire parties.

Q.

How can I get my invitations?

A.

The easiest and quickest way is to download and print the invitations from our website, click here for Rotherham or here for Sheffield. Alternatively, use our contact form on our homepage to request them and we will post them out to you.

Q.

When are your peak times.

A.

Play Valley Rotherham – Our peak times are Weekends, Rotherham school holidays and bank holidays.

Play Valley Sheffield – Our peak times are Weekends, Sheffield school holidays and bank holidays.

Q.

Why are weekend and holidays more expensive?

A.

The weekend and holiday prices are our normal entry prices and we discount these in our off peak times on weekdays during term time.

Q.

What age range can play at play valley?

A.

Play Valley Rotherham – We have equipment suitable from ages 0-12. We have a separate area for pre walker and also an area for under 3s.

Play Valley Sheffield – We have equipment suitable from ages 0-12. We also have a separate area for under 3s

Q.

How do I book a party at Play Valley?

A.

The easiest way to book a party at Play Valley Rotherham or Play Valley Sheffield is through our website. Here you can see live availability and book online. Alternatively, you can call us Monday to Friday to book over the phone.

Q.

Do I have to pay a deposit to book a party?

A.

Yes, we take a £50 non-refundable deposit to secure a date and time of your choice.

Q.

What if I need to cancel my party?

A.

You can amend the date and time of your party up to two weeks before the party date at no extra cost, however if you choose to cancel you will lose your £50 non refundable deposit.

Q.

When do I have to pay the final balance and give finally numbers for my party booking?

A.

We ask for final numbers and full payment 5 to 7 days before the party. We will contact you on the telephone number you give us at the point of booking and we can accept a card payment over the phone. Alternatively we can accept card payments at reception. If you made your booking online you can amend booking details and make your final payment via the website.

Q.

Can I pay off the party balance in more than two payments?

A.

Yes, should you wish to pay your party balance off in smaller amounts we can accommodate this. Please just speak to a member of the team.

Q.

If I book for 10 guests and only 9 guests turn up, do I get a refund for the guest who didn’t come?

A.

We are unable to refund for any guests who do not come. Food is prepared in advance for the booked number of guests and therefore we do not refund to ensure our costs are covered. We do however as a gesture of goodwill provide return play passes for any guests who do not show up.

Q.

What do we get on the party buffet?

A.

We serve a selection of hot and cold food for the buffet. This includes sandwiches, chips, chicken nuggets, party crisps, mini pizza, veggie platter followed by an ice cream dessert. Please note that the buffet may change slightly from time to time so please call us in advance of your party should you wish to confirm food options.

Q.

Some of my guests have food allergies can you cater for these?

A.

Yes, we are more than happy to cater for food allergies. Just let us at least 24 hours before the party and we can make sure we have food available for all your guests.
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